Q: One of the key features of AVS is a commercial stable infrastructure. What does this mean?
A: Stable image chipsets, drivers, and AMD processors are the foundation of the commercial stable infrastructure. AVS desktop platforms adhere to a 15 month stability period and server platforms adhere to a 24 month stability period.

Q: How does a commercial stable infrastructure benefit businesses?
A: Today’s businesses and IT managers desire a simplified IT infrastructure and manageable commercial PCs. By minimizing the number of platform configurations, stable image platforms enable easy and rapid deployment of new systems, reduced testing & qualification times, and simplified PC management and end-user support.

A: Currently AMD provides service and support to members of the Solution Provider Program in the United States and Canada, and to members of the Reseller Channel Programme in the United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Spain, Sweden, and Switzerland. As the service and support infrastructure is developed in additional regions, this list will expand.

 

A: Member level participants in the AMD Solution Provider Program and Reseller Channel Programme receive 2-business day advanced exchange. 

 

A:  If you are a Solution Provider building and delivering systems based on AMD Processor in a Box (PIB) products and purchase through AMD Authorized Distribution, you qualify to register at the Member level.  Simply log on to www.amd.com/marketbuilder in North America and register today.  For registration to the EMEA Reseller Channel Programme, please log on to www.amd.com/euroreseller.

 

A:  All members enroll at the Member level.  Increase your commitment to AMD technology through strategic alignment and processor purchases through AMD Authorized Distribution, and you may be eligible to move up to the Gold level.  The Platinum level is by invitation only and includes members who have demonstrated a significant, long-term, strategic commitment to selling, promoting and servicing products based on AMD technologies.  If you have any questions you can contact the AMD Solution Provider program administrator at solution.provider@amd.com. To register for the SPP in North America log on to www.amd.com/marketbuilder. For registration to the Reseller Channel Program, log on to www.amd.com/euroreseller.

 

A: AMD’s Technical Support Center (TSC) provides the following support and services via telephone:

 

Support is also available at your fingertips 24 hours a day, 7 days a week on the Solution Provider Support site. You can access this by logging on to Market Builder in North America and the Reseller Channel Program in Western Europe.

 

 

A: As a Member level partner, you can pay $15 fee to get next business day advanced exchange.

Q: Should I ever return my defective motherboard to my authorized distributor?

A: If your motherboard is within the 30-day distributor warranty period, please contact the distributor for replacement of the motherboard.

A: To contact AMD regarding the AMD Validated Solutions program, please send an email to validated@amd.com.

 

A: Yes, all of these motherboards are ROHS compliant.

Q: When does the AVS stability period begin and end?
A: The AVS stability period begins when the platforms are launched as AVS platforms and ends 15 months later for the desktop platforms and 24 months later for the server platforms.

Q: What does the terms “stability period” and qualification period” mean?
A: The stability period is the 15 month cycle for desktop and 24 month cycle for server during which AVS chipsets, drivers and motherboards will be stable.
The qualification period is the first three months in each stability cycle when solution providers are deploying systems to IT organizations to complete qualification testing and begin deploying new systems. Completing qualification in this window helps IT organizations maximize the period of time that the stable platforms will be available.

Q: Does AVS guarantee there will be no component or driver changes over the stability period?
A: Chipset and platforms providers are required to provide advanced notification for image impacting changes. There is a chance that a change could occur which may impact disk image stability.

 

A: AMD will support these motherboards through the end of the stability period. Each motherboard has a particular 15 month stability period: